PAF Placement Update: Kelly Bartz Understakes Metrics and IT Performance Trends Project

November 14, 2014

The Division of IT recently spotlighted the role of its PAF, Kelly Bartz, in its internal newsletter. They only had great things to say: “Kelly has completed some preliminary investigations into service delivery tracking through a study of industry-best-practices and a Market Basket study of GW’s peer institutions.” Read on for more about the work Kelly is currently completing in her placement.

This Academic year the Division of IT Service Delivery and Communications has undertaken a new project to review how different sub-departments across The Division identify and measure performance indicators for their groups, how these indicators line up with those used by our peer institutions, and how we can better track our progress in meeting or exceeding pre-established goals. 

To assist us in this effort we are happy to announce that Kelly Bartz has joined the Service Delivery and Communications team for academic year 2014 - 2015. To date, Kelly has completed some preliminary investigations into service delivery tracking through a study of industry-best-practices and a Market Basket study of GW’s peer institutions. Her next step will be to start conducting an internal study in partnership with Managers across the Division regarding their performance tracking mechanisms. 

Her goal is to help us better capture and describe the work our teams are doing. Specifically she is reviewing tracking as it relates to trends in IT workflow, work volume, and status of systems and services. Before addressing these questions holistically, Kelly will be collaborating with DIT Managers to gather information from individual offices within the Division about what is already being captured or about what might be helpful. With this in mind, she will be reaching out to Division of IT team members to gather more information on their current reporting strategies. 

Kaitlynn "Kelly" Bartz

PAF Class of 2016
BA '14
MPA '16